Refund policy
**Custom printed items**
Everything we print is made to order for you. We do not stock it, we do not resell it, and no one else can wear a shirt with your logo on it. For that reason, custom orders cannot be returned or exchanged for size, color, fit, or a change of mind after production begins.
Production begins when you approve your proof. Please check the proof carefully. Spelling, sizing, placement, and color all get locked in at approval.
**If we got it wrong**
If your order arrives misprinted, defective, damaged in transit, or different from the proof you approved, we will reprint it or refund it. Your choice.
Email projects@theprintshopjh.com within 7 days of delivery with your order number and photos of the problem. Photos matter, since they tell us whether it is a print issue, a blank issue, or shipping damage, and that determines how fast we can fix it. Once we confirm the issue, a reprint goes into production and ships on our standard timeline at no cost to you.
We do not charge you to return a defective item.
**Custom printed items**
Everything we print is made to order for you. We do not stock it, we do not resell it, and no one else can wear a shirt with your logo on it. For that reason, custom orders cannot be returned or exchanged for size, color, fit, or a change of mind after production begins.
Production begins when you approve your proof. Please check the proof carefully. Spelling, sizing, placement, and color all get locked in at approval.
**If we got it wrong**
If your order arrives misprinted, defective, damaged in transit, or different from the proof you approved, we will reprint it or refund it. Your choice.
Email projects@theprintshopjh.com within 7 days of delivery with your order number and photos of the problem. Photos matter, since they tell us whether it is a print issue, a blank issue, or shipping damage, and that determines how fast we can fix it. Once we confirm the issue, a reprint goes into production and ships on our standard timeline at no cost to you.
We do not charge you to return a defective item.
**Sizing**
Blank garment sizing comes from the manufacturer, not from us. Size charts are on each product page. If you are ordering for a group and want to check fit first, ask about samples before you place the order. That is the cheapest fix for a sizing problem, and it only works before we print.
**Changes and cancellations**
Before you approve your proof, you can change or cancel anything at no charge.
After proof approval but before we print, we can usually still cancel. If we have already ordered your blanks, you are responsible for the cost of those blanks, since they were bought for your job.
Once printing starts, the order cannot be cancelled.
**Artwork charges**
Art prep is $25 and is waived when you send print ready artwork. Design work beyond file cleanup bills at $75 per hour in 15 minute increments. Artwork charges cover work already performed and are not refundable once that work is done, including on cancelled orders.
**Subscriptions**
Tee of the Month Club billing and cancellation are covered in the Terms of Service below.
**Questions**
projects@theprintshopjh.com or (307) 264-0487.